• All bookings require a deposit to secure the appointment

  • All deposits are non-refundable except in the unlikely event that  Esther has to cancel the booking

  • The remaining balance of your booking fee must be paid in the time specified in your booking confirmation

  • If the client requires Esther to travel for an appointment there will be an additional call out fee of £100 plus travel expenses added to your booking

  • Under no circumstance will clients be refunded/compensated once the service has taken place and the appointment completed.

  • Your appointment must start on time to ensure no other bookings are affected. Your appointment will automatically be cancelled if you are late by 10 minutes or more and you will lose the full amount of your appointment fee

  • If a client wishes to cancel their Masterclass booking within 10 days of their course you will be charged 50% of the total price of the course.

  • Should the client cancel their masterclass booking outside of these 10 days you will be liable to pay £250 per day for loss of earnings.

  • Masterclass bookings may only be rescheduled once by agreement with Esther, after which there is no obligation to refund any fees paid up to point of cancellation.

  • Appointment times / bridal trial days may be changed to accommodate Esther's schedule and better ensure that you receive enough time for your appointment, the client will be notified of any significant changes

  • Please groom your face before the appointment to ensure the best results, for example waxing top lip and eyebrows.

  • No refunds or discounts will be given for makeup that has already been completed.

  • No negotiations on booking prices, all prices are final.

 

Cancellation fees will apply for any last minute cancellations.